{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked delivery across Canada is free on orders of $75 or more; a flat $25 delivery charge applies below that, and an express upgrade is available at $25 on any order.",
    "content": "Shipping and Delivery Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Where we deliver We deliver right across Canada, including Toronto Ontario, Montreal Quebec, Vancouver British Columbia, Calgary Alberta, Edmonton Alberta, Ottawa Ontario, Winnipeg Manitoba, Quebec City Quebec, Hamilton Ontario, Halifax Nova Scotia, Kitchener Ontario, London Ontario, Victoria British Columbia, Saskatoon Saskatchewan and Regina Saskatchewan. What delivery costs Standard delivery is free on orders of $75 or more. Below that, a flat $25 delivery charge applies. Free delivery is based on your goods total after any discount code. The charge is shown in your cart before you pay. Express delivery Express Delivery is a paid upgrade you can pick in your cart. It costs a flat $25 for the whole order, and that charge applies even when your order already qualifies for free delivery. It goes by our fastest tracked service; we do not quote a separate delivery time for it. If you need an order by a particular date, email us before you buy and we will tell you honestly whether it is achievable. How long it takes We handle and pack your order within 24 to 48 hours, and delivery then takes 5 to 7 days. Delivery time varies by location. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has shipped. You can follow the parcel on our Track Your Parcel page. For logistical reasons, items in the same order may be sent in separate packages. If your order does not arrive Tell us straight away at theteam@tritanglasses.net with your order number and we will sort it out. See our Refunds and Returns page for how we handle missing or damaged orders.",
    "url": "https://tritanglasses.net/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Canada has no general federal cooling-off period for an online purchase; this store accepts change-of-mind returns within 15 days of purchase as its own policy, at no charge beyond the buyer's return postage and the original delivery charge. Faulty, damaged, incorrect or not-as-described items are put right at the store's cost, and the consumer protection law of the buyer's province or territory applies separately.",
    "content": "Refunds and Returns Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Thank you for shopping with us. If you are not completely happy with your purchase, we are here to help. Your rights under provincial law Consumer protection in Canada is set by each province and territory. The consumer protection law of the province or territory where you live applies to your purchase. Nothing on this site limits a right under that law that cannot be given up, and if this page and that law differ, the law wins. For example, Ontario's Consumer Protection Act, 2002 has rules for buying online, including when a consumer can cancel an internet purchase. If a right like that applies to you, you can use it whatever this page says. Cancelling an order You can cancel an order until it has shipped, and there is no charge for cancelling. Please email theteam@tritanglasses.net with your order number within 12 hours of ordering, because orders are handled within 24 to 48 hours. Once packing and shipping has started, the order can no longer be cancelled and the returns policy below applies instead. Damaged, faulty, incorrect or missing orders If your order arrives damaged, has parts missing, is faulty or not as described, is the wrong item, or never arrives, tell us straight away and we will put it right with a replacement or a refund. We cover the return postage. We may ask for photographs of the item and the packaging, and we appreciate your help with that. Changing your mind Canada has no general federal cooling-off period for an online purchase, so a change of mind return is our own policy. You can return a product within 15 days of the original purchase for an exchange or a refund, as long as: you bought it within the last 15 days; it is in its original packaging; and you have the receipt, order confirmation or other proof of purchase from this website. This applies if you found a better price, changed your mind, no longer need the item or ordered the wrong item. Send it back tracked, at your own cost, to the warehouse your order was sent from. Email us first and we will tell you where. The refund covers the goods; the original delivery charge is not refunded. There is no other deduction. How refunds are paid We process your refund 24 to 48 hours after the returned item reaches us. It goes back to your original payment method (your card or PayPal account), or we can hold it as credit for a future order if you ask. What we cannot accept We cannot accept returns of purchases made from third-party retailers. A change of mind return that does not meet the conditions above will not be accepted. None of this affects your rights under provincial law. Questions If you have any questions about this policy, email us at theteam@tritanglasses.net .",
    "url": "https://tritanglasses.net/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Tritan Glasses Canada handles personal information for orders, support and website operation under PIPEDA.",
    "content": "Privacy Policy Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. This policy explains how Tritan Glasses Canada (\"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit tritanglasses.net or buy from us. If you have any questions, contact us at theteam@tritanglasses.net . The privacy law that applies In Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) sets the rules for how businesses handle personal information in the course of commercial activity, and we aim to handle your information in line with it. Quebec, Alberta and British Columbia have their own private-sector privacy laws, and in some cases those apply instead. Privacy questions and requests are handled by our team at theteam@tritanglasses.net . Information we collect When you place an order: your name, email address, phone number, delivery address, any order notes, what you bought, the delivery method you chose, any discount code you used and the amount you paid. Payment information: card payments are handled by Stripe and PayPal payments by PayPal, on their own systems. We receive confirmation that the payment went through and a payment reference, never your card details. When you contact us: your name, email address and your message, whether you email us or use our contact, wholesale quote or review feedback form. When you use the chat assistant: the messages you type into it. When you browse: our hosting provider handles your IP address and basic request details to deliver pages. If you accept analytics cookies, Google Analytics also records the pages you visit and your device and browser type. How we use it We use your information to process, pack and deliver your order and send your order emails; to answer your questions and handle returns and complaints; to prevent fraud and keep the store secure; to improve the site where you have accepted analytics cookies; and to keep the business records the law requires. Who we share it with We share personal information only with the service providers we need to run the store: Stripe and PayPal (payments), Vercel (hosting and checkout), Supabase (order records), Resend (order emails), the warehouse and courier that pack and deliver your order, Google (analytics, only if you accept, and web fonts), IntellextAI (the chat assistant) and our form system at app-marketing-command-centre.vercel.app (contact, wholesale and feedback forms). We may also disclose information where the law requires it. We do not sell your personal information. Information processed outside Canada Our company and several of the providers above store or process information outside Canada. While your information is in another country, the courts and authorities there may be able to access it under that country's laws. Keeping it safe, and for how long We keep records only as long as we need them for orders, support, legal and security purposes, and we use reasonable safeguards. No online service can promise absolute security. Your choices and rights You can ask for access to the personal information we hold about you and ask us to correct it. Email theteam@tritanglasses.net . If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada . Your cookie choices are explained on our Cookie Policy page. Who you are buying from Tritan Glasses Canada, trading as Tritan Glassware Company at tritanglasses.net. We sell online only and have no shop or showroom. Canada office: 240 Richmond St W, Toronto, ON M5V 1V6, Canada. Corporate office: Suite 49, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email: theteam@tritanglasses.net .",
    "url": "https://tritanglasses.net/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use tritanglasses.net and buy from Tritan Glassware Company.",
    "content": "Terms and Conditions Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. These terms apply when you use tritanglasses.net and when you buy from Tritan Glasses Canada (\"we\", \"us\" or \"our\"). By using this site or placing an order, you agree to them. They should be read with our Shipping , Refunds and Returns , Privacy Policy and Limited Liability Indemnity pages, which form part of these terms. Using this website You may use this site to shop with us for your own purposes. You agree not to use it in any way that breaks the law, to send anything harmful through it, to try to get into our systems without permission, or to copy or exploit the site without our written permission. By using this site you confirm that you are 18 or older, or that you are using it with a parent or legal guardian. Products and descriptions We take care to describe our glassware accurately, including capacity and materials. Photographs are for illustration, and small differences can occur. If a detail you need is not on the product page, ask us before you buy. Prices and discounts All prices are in Canadian dollars. The total shown at checkout, made up of the item prices and any delivery charge, is what we charge you. If we find an error in the price of an order you have placed, we will contact you before we dispatch it and ask whether you want to go ahead at the correct price. Discount codes take money off the goods only, never off delivery. Ordering and payment Placing an order is an offer to buy. The contract is made when we dispatch your order. You pay in full at checkout, by card through Stripe Checkout or by PayPal; your card details go straight to Stripe or PayPal and we never receive them. Once payment has cleared, orders are usually handled within 24 to 48 hours. We may refuse or cancel an order, for example when an item is out of stock or we suspect fraud, and if we cancel an order you have paid for, we refund you in full. Cancelling, returns and refunds You can cancel an order until it has shipped, at no charge. Returns and refunds are set out on our Refunds and Returns page. Your rights under provincial law Consumer protection in Canada is set by each province and territory. The consumer protection law of the province or territory where you live applies to your purchase. Nothing on this site limits a right under that law that cannot be given up, and if this page and that law differ, the law wins. Governing law These terms are governed by the law of the Province of Ontario and the federal laws of Canada that apply there. This does not take away your right, as a consumer, to rely on the consumer protection law of the province or territory where you live, or to bring a claim there. Who you are buying from Tritan Glasses Canada, trading as Tritan Glassware Company at tritanglasses.net. We sell online only and have no shop or showroom. Canada office: 240 Richmond St W, Toronto, ON M5V 1V6, Canada. Corporate office: Suite 49, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email: theteam@tritanglasses.net .",
    "url": "https://tritanglasses.net/terms-and-conditions/"
  }
}