Refunds and Returns

Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Thank you for shopping with us. If you are not completely happy with your purchase, we are here to help.

Your rights under provincial law

Consumer protection in Canada is set by each province and territory. The consumer protection law of the province or territory where you live applies to your purchase. Nothing on this site limits a right under that law that cannot be given up, and if this page and that law differ, the law wins.

For example, Ontario's Consumer Protection Act, 2002 has rules for buying online, including when a consumer can cancel an internet purchase. If a right like that applies to you, you can use it whatever this page says.

Cancelling an order

You can cancel an order until it has shipped, and there is no charge for cancelling. Please email theteam@tritanglasses.net with your order number within 12 hours of ordering, because orders are handled within 24 to 48 hours. Once packing and shipping has started, the order can no longer be cancelled and the returns policy below applies instead.

Damaged, faulty, incorrect or missing orders

If your order arrives damaged, has parts missing, is faulty or not as described, is the wrong item, or never arrives, tell us straight away and we will put it right with a replacement or a refund. We cover the return postage. We may ask for photographs of the item and the packaging, and we appreciate your help with that.

Changing your mind

Canada has no general federal cooling-off period for an online purchase, so a change of mind return is our own policy. You can return a product within 15 days of the original purchase for an exchange or a refund, as long as:

• you bought it within the last 15 days;
• it is in its original packaging; and
• you have the receipt, order confirmation or other proof of purchase from this website.

This applies if you found a better price, changed your mind, no longer need the item or ordered the wrong item. Send it back tracked, at your own cost, to the warehouse your order was sent from. Email us first and we will tell you where. The refund covers the goods; the original delivery charge is not refunded. There is no other deduction.

How refunds are paid

We process your refund 24 to 48 hours after the returned item reaches us. It goes back to your original payment method (your card or PayPal account), or we can hold it as credit for a future order if you ask.

What we cannot accept

We cannot accept returns of purchases made from third-party retailers. A change of mind return that does not meet the conditions above will not be accepted. None of this affects your rights under provincial law.

Questions

If you have any questions about this policy, email us at theteam@tritanglasses.net.